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Has anybody else ever tried to get technical support or customer… - Walrus Cloudy
...now it's clear
Has anybody else ever tried to get technical support or customer service, or, god forbid, cancel something through online chat? Don't bother, they're dumber than rocks. This is proved in the following example:

Please wait for a site operator to respond.You are currently number 1 of 1 in the queue. Thank you for your patience.
You are now chatting with 'Amy R.'
Amy R.: Hello, Robert. Welcome to j2 Global's online support. I am Amy Roberts, your Online, Live Support Representative. How are you doing today?
Me: Hi Amy. I'm doing well, thanks for asking. I've contacted you because I've decided to downgrade my jConnect premier service back to a free account.
Amy R.: I am sorry but downgrade is not possible.
Amy R.: And free number does not give you the same number.
Me: the number I have now was originally a free number. why can't I keep it and stop paying for the premier service?
Amy R.: Thank you for waiting. I'll be with you in just a moment.
Amy R.: Do you wish to cancel.
Me: I wish to stop paying for the premier service and keep my number, which was originally a free number (I did not change when I upgraded).
Amy R.: I'm sorry to hear that you wish to discontinue your fax account. Could you please also provide me with the PIN for verification purposes?
Me: **** (pin)
Amy R.: Thank you for the information. Please give me a moment while I quickly check your account in our records. In the meanwhile, may I ask why you are discontinuing your fax account?
Me: I no longer need to pay for a faxing service, as I can now connect my fax modem to the phone lines myself.
Amy R.: We do understand that you currently do not use the service very often. In the current scenario, as a special consideration, like to offer you 2 months credit towards your monthly fee that is $30.00. This way you will be able to keep your local fax number, which will enable you to send and receive any pending faxes with your number. You will also be able to use all of our services and re-evaluate it for your faxing needs. During this period, you will not be charged any monthly fees. Would you like me to update your account with this offer?
Me: No, thank you. I no longer need the service.
Amy R.: I surely understand that you wish to discontinue this service now. However, there is no harm in keeping the account for the next 2 months since you will not be charged the monthly fee for the next 2 months. In the meantime, you can revaluate your faxing needs and if you still do not find any use of your account then ,
Amy R.: You will just need to contact us once before your next billing cycle in the second week of Mar '05 to confirm whether you need our service or not. You can mark this down in your calendar or planner so that you do not forget to contact us back. We are available 24/7 round the clock at your service. We will process your request immediately without any further delay. It is a humble suggestion to keep the account at least till then.
Amy R.: You will not miss any important faxes as well.
Amy R.: This will give you enough time to switch over.
Me: No, thank you. I wish to discontinue my service. I appreciate that you're trying to get me to keep the service, and I know it's your job, but you (as a company) are also counting on the fact that I'll forget to cancel later. I'd really rather not have to go through the hassle again at a later date to cancel. Please cancel my Premier service now.
Amy R.: I understand your concern, in this case, as a special consideration, I will credit your account with two months rental fees and will also make an adjustment for you so that it will automatically get closed two days before the end of the credit period. This way you will never be charged for any monthly fees.
Me: That's very kind of you, and will let me make an orderly transition. I appreciate that.
Amy R.: I will be right with you.
Amy R.: I'm glad that you have decided to stay with eFax for another 2 months. I'm sure that you will have a great experience.
Amy R.: I will set your account to close automatically after the credit period.
Me: Thank you.
Amy R.: I'm sorry for the delay. I'll be right with you.
Amy R.: I will be right with you.
Me: Is there anything else I need to do, or is there a confirmation number?
Amy R.: Thank you for contacting J2 global online support. Good bye and have a good day.
Amy R.: It was a pleasure to assist you.
Amy R.: We apologize for any inconvenience caused to you.
Amy R.: This is an affirmative confirmation for your request. Since you have contacted us through this real time service, account is cancelled immediately after getting final confirmation from the customer.
Amy R.: You can copy and paste the chat session into word pad for future reference. As it is, we also keep a record of each and every chat session with our customers.
Amy R.: You can check online by visiting through the website,if you want so.
Me: Thank you.

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Current Mood: annoyed annoyed

1 comment or Leave a comment
boozlebomb From: boozlebomb Date: January 23rd, 2005 04:52 am (UTC) (Link)
Just wanted to thank you for the help with my journal :D I'm so stupid.
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